I. Getting Started
What does the name Vaer mean?
Can I swim with my Vaer watch?
Are Vaer watches Made in USA?
Are Vaer watches any good?
What is a sapphire crystal in watches?
Quartz vs. Automatic Watches - What's the difference?
Where are Vaer watches assembled?
Where can I find a list of Vaer watch reviews?
How do you install a single-pass watch strap?
Can you manually wind an automatic movement?
How do I change the time?
What is a quartz watch & How does a quartz watch work?
What is an automatic watch?
What is Horween leather?
How do I change Vaer's quick release watch straps?
Why is Vaer's roulette date wheel only red on every 4th day?
What are the differences between each watch collection?
II. Company Info
When was Vaer founded?
Where is Vaer located?
Is Vaer available in any retail stores?
What was the first Vaer watch?
Are Vaer watches homages?
III. Shipping, Warranty & Troubleshooting
What is the Vaer 2-Year Warranty?
What is the Vaer Return Policy?
My watch case scratched - is this normal?
My crown action feels “rough”, what does this mean?
If I order from outside the United States, will there be additional taxes or tariffs?
Is it possible to scratch sapphire crystal glass?
My automatic watch is gaining (or losing) more than 1 minute per day - what do I do?
Why is my package coming from Kansas City?
Why is my date changing at noon instead of midnight?
How long does Vaer Service take?
Why doesn’t my second hand hit directly on the markers?
Does Vaer offer phone or LIVE chat support?
What should I expect in terms of my automatic watch accuracy?
My package is marked as delivered, but I haven’t received it
My automatic watch is gaining (or losing) more than 1 minute per day - what do I do?
My watch is on Pre-Order, what does this mean?
Can I change the order information on my Vaer purchase after it is placed?
Can my spring bars be replaced or removed?
My package is lost, what do I do (with Route)
What are Vaer Shipping Details?
IV. Water Resistance
Are all Vaer watches waterproof?
How do water resistance ratings work in watches?
What does 3 ATM water resistance mean?
What does 5 ATM water resistance mean?
What does 10 ATM water resistance mean?
What does 20 ATM water resistance mean?
Can I swim in my Vaer Watch?
V. American Sourcing
What exactly is involved in Vaer's USA watch assembly?
Are Vaer watches actually Made in USA?
Where in the USA are Vaer watches assembled?
VI. Straps and Bracelets
What should I do if I lose my spring bars (or need spring bars)?
Why does the price change from collection page to product pages?
Why is there an extra length on my single pass strap?
What are Vaer's strap sizes?
What's the difference between the Vaer's premium and standard stainless steel bracelet?
What is the difference between the lined and unlined leather straps?
X. Watch Knowledge
- All Categories
- III. Shipping, Warranty & Troubleshooting
- My watch is on Pre-Order, what does this mean?
My watch is on Pre-Order, what does this mean?
Updated
by Vaer Watches
We do allow orders to be placed despite being on backorder. Your payment instrument will be charged at the time of order to hold your goods. Your item is on "Pre-Order" if the product title of the item that you ordered states "Pre-Order". Please see in your email with subject: "Important Information on Your Vaer Watch Pre-Order" for your shipment timeline.
