III. Shipping, Warranty & Troubleshooting

What is the Vaer 2-Year Warranty?

We stand behind and products, which is Vaer offers a warranty of 2 years from purchase. This warranty is for the original owner and is non-transferable. If you experience any issues due to defects in…

Vaer Watches
Updated 8 months ago by Vaer Watches

What is the Vaer Return Policy?

You have 30 days to return your goods in new/unused condition. It’s important to us that you’re fully satisfied with your purchase. If you receive your watch, and for some reason, you’re not in love…

Vaer Watches
Updated 8 months ago by Vaer Watches

My watch case scratched - is this normal?

Scratches happen, and patina is part of what makes your watch yours. There are a couple of routes you can go down with watch scratches. - Repair of the scratches - we honestly don't have too much exp…

Vaer Watches
Updated 9 months ago by Vaer Watches

My crown action feels “rough”, what does this mean?

A rough crown action is typically caused by extra residue on the case tube. This rough feeling should quickly loosen up with wear.. A couple of easy (but sort of weird) solutions to this issue: Use d…

Vaer Watches
Updated 8 months ago by Vaer Watches

If I order from outside the United States, will there be additional taxes or tariffs?

We're happy to ship our watches all around the world, but each country does have their own rules and regulations around imports and import taxes. Your country may require you to pay import fees, cust…

Vaer Watches
Updated 9 months ago by Vaer Watches

Is it possible to scratch sapphire crystal glass?

While sapphire is the most scratch resistance material used for watches, if you impact it hard enough, it can still scratch. The sapphire crystal we use isn't proprietary or custom to Vaer - sapphire…

Vaer Watches
Updated 8 months ago by Vaer Watches

My automatic watch is gaining (or losing) more than 1 minute per day - what do I do?

Most of the time, variance in mechanical timekeeping is caused by magnetization. Don't worry, this issue can be easily resolved. If your watch is gaining or losing more than 1 minute per day, the wat…

Vaer Watches
Updated 9 months ago by Vaer Watches

Why is my package coming from Kansas City?

This is where our warehousing and fulfillment is located. Great question! Finding a reliable warehouse with a great fulfillment team isn't an easy task. We searched high and low for a team that had v…

Vaer Watches
Updated 8 months ago by Vaer Watches

Why is my date changing at noon instead of midnight?

Your watch is simply set 12 hours advance (or late). All you need to do to fix the issue is to adjust the watch 12 hours forward and the date will change correctly. While trying to set the time, obse…

Vaer Watches
Updated 2 months ago by Vaer Watches

How long does Vaer Service take?

Our current service timeline is 2-3 months from receipt. Return shipping is included in your warranty or service cost. If you need a repair completed on a faster timetable, we recommend taking your w…

Vaer Watches
Updated 8 months ago by Vaer Watches

Why doesn’t my second hand hit directly on the markers?

If you've purchased a quartz watch and discover that the second hand is not perfectly aligned with the dial markers, don't freak out. Detail is a common sign of quality in watchmaking. However, when…

Vaer Watches
Updated 8 months ago by Vaer Watches

Does Vaer offer phone or LIVE chat support?

As of 2022, Vaer does not offer any phone support. We're a small team, primarily managed and operated by co-founders Ryan Torres and Reagan Cook. While we love talking to our customers, our past expe…

Vaer Watches
Updated 10 months ago by Vaer Watches

What should I expect in terms of my automatic watch accuracy?

We regulate our watches to -5/+15 seconds per day.. A general rule of thumb for automatic watches is accuracy within 25 seconds per day, and most factory specs are within 30 seconds. "Chronometer" (C…

Vaer Watches
Updated 9 months ago by Vaer Watches

My package is marked as delivered, but I haven’t received it

We have found that carriers occasionally prematurely scan items as delivered. Give it 48 hours to see if the package arrives. If not, we recommend checking with your neighbors to see if they've recei…

Vaer Watches
Updated 9 months ago by Vaer Watches

My automatic watch is gaining (or losing) more than 1 minute per day - what do I do?

From the sounds of things, the watch has become "magnetized" - this can happen to any automatic timepiece from a variety of everyday circumstances.. There are a few routes we can take here... If you'…

Vaer Watches
Updated 8 months ago by Vaer Watches

My watch is on Pre-Order, what does this mean?

We do allow orders to be placed despite being on backorder. Your payment instrument will be charged at the time of order to hold your goods. Your item is on "Pre-Order" if the product title of the it…

Vaer Watches
Updated 9 months ago by Vaer Watches

Can I change the order information on my Vaer purchase after it is placed?

Unfortunately, once an order is submitted to our warehouse we are not able to change any information in the order including the shipping address, shipping speed, or items within that order. If someth…

Vaer Watches
Updated 10 months ago by Vaer Watches

Can my spring bars be replaced or removed?

Our "Quick Release" straps house embedded quick release spring bars that cannot be removed. Our "Single Pass" straps come with 20mm spring bars, which can be installed and removed. If you happen to l…

Vaer Watches
Updated 9 months ago by Vaer Watches

My package is lost, what do I do (with Route)

Fortunately, you purchased Route package protection with your order, so you're all covered. In order to resolve your issue, you can find the email "Your Vaer Watches Shipment is Secure with Route" in…

Vaer Watches
Updated 9 months ago by Vaer Watches

What are Vaer Shipping Details?

Shipping Please allow 1-2 business days of processing for all orders during this time. This time is in addition to quoted shipping speeds for each shipping option. Domestic Shipping within the US on…

Vaer Watches
Updated 8 months ago by Vaer Watches

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